Account Deletion Instructions & Policy

1. How to Request Account Deletion

You can request to delete your account and associated personal data at any time using either of the following methods:

Option A: In-App Deletion (Recommended)

1. Open the application and log into your account.
2. Go to Settings > Account Settings.
3. Scroll down and select Delete Account.
4. Confirm your choice when prompted.

Option B: Web or Email Request

If you cannot access the app, you can submit an account deletion request by sending an email to our support team:

2. Data That Will Be Permanently Deleted

When your account deletion is processed, the following data will be permanently removed from our active databases and cannot be recovered:

• Profile Information: Your name, username, bio, gender, date of birth, location, and account credentials.
• Photos & Media: All uploaded profile pictures, albums, and user-generated media.
• Matches & Connections: All active matches, followers, or friends list connections.
• Chats & Messages: Your entire chat history and message interactions.
• Preferences & Settings: Your search filters, notification preferences, and saved settings.

3. Data Retained & Retention Period

In accordance with legal obligations, financial regulations, and safety requirements, certain limited data may be temporarily retained after account deletion:

• Financial & Transaction Logs: Information related to in-app purchases or subscriptions may be retained for up to 7 years for tax, audit, and legal compliance.
• Security & Anti-Fraud Logs: Anonymized technical logs, IP addresses, or device IDs associated with severe terms of service violations (such as spam or abuse) may be retained for up to 180 days to maintain safety on our platform.
• Backup Archives: Residual copies of data stored in encrypted backup systems will be overwritten or securely purged within 30 to 90 days.

Note: Any retained data is restricted from active use and remains securely stored.

4. How Long Deletion Takes

• Immediate Removal: Upon confirming account deletion in-app, your profile, photos, and matches are hidden from other users immediately.
• Processing Window: Complete removal of all primary account data from our active servers takes up to 30 days from the date of request.
• Backup Purge: Complete purge from backup systems will finish within 90 days.